Faq
What is your service process for a normal HVAC project?
After get your inquiry, we design a HVAC solution and make configuration according to your requirement. After confirm all items details and price, we will sign contract and start production. The production will take about 40-60 days, during which period, there will be quality inspection, safety inspection, package, product random inspection before shipment. After products arrive to you safe, we start the aftermarket support and technical support in 7*24.
Can you provide OEM service?
Yes, we can print the customer’s logo on the equipment and design the package. And customers have to offer the Brand production authorization to us before production.
Are you manufacturer or trading company?
We are manufacturer, mainly produce air cooled chiller, water cooled chiller, rooftop packaged unit, etc. And we also cooperate with Gree, Midea, TCL, etc. So we can meet all your air conditioners requirements at good price and high quality.
Would you help me to manage the transportation to my country?
Yes, we cooperate with professional shipping companies, will arrange the most cost effective and fast shipping service. Usually we recommend full container shipment 20GP, 40GP, 40HQ, by CIF, or DDP.
Can you offer technical support?
Yes, we have professional technical team to answer technical questions at 24x7.
When you receive the products, we can also guide the installation and commissioning by online video or phone call. And we can also send out a project engineer to your country at a fair cost if necessary.
What is your guarantee?
Usually we offer 1 year quantity guarantee. We have strict quality control to all air conditioning units, lifespan can be over 5-10 years or more.